How Many Jobs are Available in Consumer Services?

If you have trained in the consumer services field, you might be wondering how many jobs are available in consumer services. According to 2022 statistics, more than 6 million people are working in these industries in the United States. In the consumer service field, you are going to deal with people. Your day-to-day activities will help people solve their problems and meet their desires.

This industry is enjoyable but also has its challenges. Working in this industry requires patience, understanding, ability to solve problems, a strong personality, and excellent customer service skills. If you have these skills, you are good to go. Continue reading to learn more about jobs in consumer services.

What do Consumer Services Jobs Pay?

We all work to earn money, so it’s expected that you are interested to know how much you are likely you earn working in the consumer services industry. Every job pays differently and there is a wide range of jobs available. Therefore it is impossible to put a single figure on what you can earn in consumer services. The salary is also based on the years of experience one has. If you have many years of experience working with a big company, you will earn more money than a person who doesn’t have much experience working in a small company. However, the average salary per year ranges between $40,800 to $113,300 per year in the consumer services industry.

Sectors in the Consumer Servicecs Industry

Different companies offer services and products to the consumer in this industry. Some of the sectors in this industry include:

• Tour and travel
• Education
• Restaurants and hotels
• Finance
• Insurance
• Professional services
• Media
• Transportation
• Leasing
• Information Technology
• Creative Services
• Healthcare
• Home maintenance
• Entertainment

Tour and Travel Sector

This is one of the consumer sectors that is doing extremely well in the United States. The United States is amongst the most loved tourist destinations. It is the main contributor to the United States GDP, contributing over 2 trillion U.S. dollars. The fantastic attraction sites in the U.S. include National parks, cities, and entertainment joints. Travel and tourism have employed over 9.5 million Americans, hence being one of the biggest consumer services sectors in America. Some of the most toured places in the United States include:

• Las Vegas Helicopter Night Flight

• Grand Canyon West Rim Bus Tour and Hoover Dam Photo Stop

• New York One Day Guided Sightseeing Tour Chicago Architecture River Cruise Paradise Cove Luau Grand Canyon Deluxe Helicopter Tour from the Las Vegas

• Steamboat Natchez Evening Jazz Cruise with Diner Option

• Statue of Liberty and Ellis Island Tour Maui Nui Luau at the Sheraton Maui Resort Spa Empire State Building Ticket.

Restaurants and Hotels Sector

The hospitality industry is another area that has created huge employment opportunities in the United States. Every corner of a town or city has restaurants and hotels where people go to eat and sleep. Millions of people in the United States depend on the services offered in the hospitality industry. People need hotels and restaurants to provide accommodation and food while on their business or leisure trips.

Restaurants are not left behind when it comes to contributing to the economy’s growth in the United States. According to the 2021 statistics, the output of the U.S. full-service restaurant industry had grown to about 72.8 billion U.S. dollars. This consumer service sector has created employment opportunities for millions of people living in the United States at different employment levels. Examples of the high-rated hotels and restaurants in the United States include:

• Four Seasons Resort
• Baccarat Hotel
• Amangiri
• The lodge at Blue Sky
• The Langham, New York Fifth Avenue
• The Ritz
• Hotel Bel-Air
• The Peninsula Chicago

Finance Sector

The services offered by the finance sector are essential. The finance sector provides financial services to individuals and organizations. There are both private and public finance companies in the United States offering services to Americans. Banks offer digital and in-person services to consumers. Digital banking services have resulted in an influx of growth in this sector. It has contributed greatly to the GDP of the country and led to the creation of jobs for numerous people. These sectors offer employment opportunities to skilled and unskilled people at all levels of employment. Those who dominate the market in the United States are:

• JPMorgan
• Chase
• Bank of America
• Wells Fargo
• Citigroup
• U.S. Bank

Insurance Sector

Insurance is another sector that is highly invested in. People want to cover their properties, lives, health, vehicles, and more to ensure they are safe in case of any uncertainty. As of 2020, the insurance premiums written hit more than 1 trillion U.S. dollars. Several people in the U.S. have secured their lives or properties in private and public insurance sectors. For example, over 300.8 million people in the health sector have health insurance. Many people in the United States are working in the insurance sector, offering their services to clients in need of different insurance needs. The most prominent insurance companies in the United States are:

• American International Group, Inc.
• Elevance Health Inc.
• MetLife, Inc.
• Prudential Financial, Inc.
• UnitedHealth Group Incorporated.

Transport Sector

The transportation sector in the United States is a vast industry that has led to the economy’s growth through GDP and job opportunities. Over 11% of the American GDP comes from the transportation sector, and for every eight jobs in the U.S., one job is linked to the transportation. This sector comprises road, rail, air, and sea. Over 8 trillion people travel in and out of America, and all these people need workers to offer them different services. The transport sector is one of the consumer service sectors which has created millions of job opportunities. The main transport sectors in the United States are:

• Railroads
• Shipping
• Ports
• Air travel
• Trucking
• Freight and logistics.

What Companies are in the Consumer Services Field?

As we have seen above, there are many different sectors and companies within the consumer services field. Here is a list of the biggest companies in the consumer services field:

• CVS Health Corp
• Expedia Group
• Prudential Financial
• Berkshire Hathaway
• Netflix
• UPS
• Comcast
• Marriott International Inc
• Microsoft
• Accenture

Skills Required in Consumer Services

Excellent communication skills

You will interact with people throughout your working hours as long as you are in this industry. To interact well with them and offer solutions to their needs, you must be able to communicate effectively. It is important that you know the language of the people you serve and can communicate clearly.

Self-control

You must know how to control yourself in the consumer services industry. There are different types of customers that you will be dealing with and some may be difficult. It is important to keep your cool and remember that the customer must always come first.

Persuasive skills

Any role in consumer service is like a sales role, as you must know how to convince your customers to make a purchase.

Patience

You will need to practice patience with people when in the consumer services industry. This is where you are required to know that customers are always right.

Empathy

You should show humanity when dealing with your clients. Some of these people are very innocent and only rely on the information you give them to make the next step of buying services or products your company offers.

Excellent customer service

Customer service is essential in this sector. Most companies that have gone out of business were a result of poor customer service. You need to treat your clients with respect and go above and beyond with the service you provide.

Best Paying Jobs in Consumer Services

1. Customer Service Representative

Customer service representatives play a vital role in the industry. They are essential as they explain to the clients the services and products offered by the company and provide solutions to any complaints that customers have. As a customer service representative, you will receive an average salary of $35,830 per annum.

2. Call Center Agent

A call center agent can work remotely or on-site. Whether you are working on-site or remotely, you must be in a position to handle all calls and emails coming from the clients. You should keep checking your emails regularly to ensure no client is left unattended. You must be able to respond to emails and calls appropriately, meaning that your oral and written communication skills must be top-notch. A call center agent earns an average salary of $27,664 annually.

3. Customer Care Associate for Social Media

Any time you text a company’s website or social media account, you expect a response immediately. These are the people responsible for offering these services. They ensure no comments on social media platforms are left unattended. If there is a need, they channel complaints to the management. The average salary annually is $34,482 for customer care asscociates.

4. Client Service Coordinator

Workers in this role ensure tasks are completed. They handle processing orders, organizing and setting up services, client complaints, and monitoring delivery and installations. A client service coordinator average annual salary is $44,040.

5. Client Relations Associate

They work with specific clients allocated to them to ensure they get the required services or products and are satisfied. The clients in this category are usually VIPSs that require special personalized services from a company. The average annual salary for a client relations associate is $48,305.

6. Account Manager

An account manager works with the aim of increasing sales and growing the business using the existing business ties. They work with other departments to achieve their goals. The account manager’s responsibilities can vary according to the company size and type.

7. Sales and Marketing

The sales and marketing team meets with potential clients and strike deals. The sales team promotes and sells the products and services of their company. Marketing professionals create and execute marketing campaigns. Both sales and marketing professionals can work in the office or travel to meet clients.

Is Consumer Services a Good Career Path?

• Many job opportunities are available in consumer services. Every company you can think of needs people to work in consumer service positions, so getting a job in this sector is relativley simple.

• It’s a good field for those who love working with people. If you love being around people and making new connections, this is a fantastic field for you.

• Potential for a stable earning. Being an employee in the this sector will give you a good salary. Besides the salary, you will benefit from getting allowances if your job involves traveling.

• You will be able to help people meet their needs and solve their daily problems.

Disadvantages of Working in Consumer Service Sectors

Even though there are several benefits of working in the consumer sector, there are some drawbacks.

• The job is very demanding and you may be required to work extra hours, night shifts, and even weekends.

• Some clients are very hard to deal with and may make your work difficult.

• It’s not one of the best paying jobs.

Conclusion

In summary, the consumer services sector provides an abundance of employment options, mirroring the varied and vibrant character of the field. Serving as a crucial element of the worldwide economy, this sector covers an extensive array of areas, such as retail, hospitality, healthcare, and financial services, to name a few. Job availability in this sector is prone to changes based on economic factors, technological progress, and evolving consumer demands.

Nevertheless, the industry’s innate flexibility ensures its ongoing development and the emergence of new job prospects. For individuals pursuing a career in consumer services, the opportunities are not just plentiful, but also hold the promise of professional growth, creativity, and the gratification of enhancing the lives of the communities they support.